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Why Choose SecurePets?

INTEGRITY. We believe that satisfied customers are the best advertisment. We do our best to always provide accurate product information, and will always offer unbiased support to help you make the best decision. We are committed to standing by our word, and know that we must ultimately answer to a higher power. Please check our About Us/Contact page for additional information.
VALUE. We do regularly check other websites to make sure our prices are competitive. However, we feel that we often provide a better value, even if we are a few dollars higher than a competitor. We DO NOT charge restocking fees on returns, nor do we charge cancellation fees if you decide to cancel your order before it is shipped. Many other companies do, and we strongly recommend that you check the 'Policies' or 'Returns' pages of other sites before you purchase. We also offer a money-back period on all purchases that begins when you receive the order, not when it is shipped. Please check our Warranty Page for details. Finally, we offer Free Shipping on ALL orders, without a minimum amount to meet. When you compare the total cost, you will find that we are very competitive price wise.
KNOWLEDGE. Our staff are all pet owners themselves, and actually use many of the products we offer on our site. We pride ourselves in being able to offer accurate product knowledge and recommendations, and assistance in choosing the best item for your needs. We do have an electrical engineer on staff who can assist with the most difficult installations. Our staff is not paid on a commission per order basis, so there is no pressure to push a particular brand or item.
ACCOUNTABILITY.  Every customer who purchases from us online has the opportunity through to provide feedback at the time of the purchase as well as after the purchase is delivered. BizRate has monitored our transactions since 1999, and posts all comments, good or bad. You have the peace of mind of knowing that literally thousands of others have purchased from us, and have posted overwhelmingly positive comments. Click this icon to read our current reviews:

BizRate Customer Certified (GOLD) Site

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email SecurePets |  PO Box 442, Lewis Center, OH 43035 | voice: 205-201-2711   fax: 206-333-0936

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